APA   Click to copy
Liu, J., Xie, J., Yang, K. K., & Zheng, Z. (2019). 4. Effects of rescheduling on patient no-show behavior in outpatient clinics. Manufacturing &Amp; Service Operations Management, 21, 780–797. https://doi.org/10.1287/msom.2018.0724

Chicago/Turabian   Click to copy
Liu, Jiayi, Jingui Xie, Kum Khiong Yang, and Zhichao Zheng. “4. Effects of Rescheduling on Patient No-Show Behavior in Outpatient Clinics.” Manufacturing & Service Operations Management 21 (2019): 780–797.

MLA   Click to copy
Liu, Jiayi, et al. “4. Effects of Rescheduling on Patient No-Show Behavior in Outpatient Clinics.” Manufacturing &Amp; Service Operations Management, vol. 21, 2019, pp. 780–97, doi:10.1287/msom.2018.0724.

@article{jiayi2019a,
  title = {4. Effects of rescheduling on patient no-show behavior in outpatient clinics},
  year = {2019},
  journal = {Manufacturing & Service Operations Management},
  pages = {780--797},
  volume = {21},
  doi = {10.1287/msom.2018.0724},
  author = {Liu, Jiayi and Xie, Jingui and Yang, Kum Khiong and Zheng, Zhichao}
}